Return Policy
Last updated: 08-01-2026
At HØES, we value quality and customer satisfaction. If for any reason you are not fully satisfied with your purchase, you may return your item in accordance with the policy below.
1. Return Eligibility
You may return your order within 14 days of receiving it, in line with EU consumer regulations.
To be eligible for a return:
- Items must be unused and in original condition
- All original packaging must be included
- Items must show no signs of wear, damage, or use
Returns that do not meet these conditions may be refused.
2. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products
- Items damaged due to improper use or handling
- Products returned without original packaging
3. Pre-Orders
Pre-ordered items may be returned within 14 days after delivery, provided they meet the conditions outlined above.
4. Return Process
To initiate a return, please contact us at:
Email: return@hoes.com
Include your order number and reason for return.
Once approved, you will receive return instructions.
5. Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
- We recommend using a trackable shipping method
- HØES is not responsible for lost or damaged return shipments
6. Refunds
Once your return is received and inspected:
- Refunds will be issued to the original payment method
- Processing may take up to 7 business days
- Original shipping costs are non-refundable
7. Exchanges
We do not offer direct exchanges at this time.
If you wish to exchange an item, please return it and place a new order.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.
9. Contact
If you have any questions regarding returns, please contact:
HØES
Email: info@hoes.com
Website: www.hoes.com
