Frequently Asked Questions
Orders
When will my order be shipped?
All estimated shipping dates are displayed on the product page and during checkout. If you've placed a pre-order, we'll keep you updated throughout the production and shipping process.
Do you ship internationally?
Yes. We ship to most countries worldwide. Shipping costs and delivery times are calculated during checkout.
Can I track my order?
Absolutely. Once your order has been shipped, you'll receive a tracking number by email.
Can I change or cancel my order?
If your order hasn't entered processing yet, we'll do our best to help. Contact us as soon as possible at info@hoesofficial.com
Products
Are HØES products MagSafe compatible?
Yes. Our iPhone Cases are fully compatible with MagSafe charging and MagSafe accessories.
Which iPhone models are supported?
Supported models are listed on each product page. We're continuously expanding compatibility with new devices.
What materials are used?
HØES products feature a premium cashmere suede finish combined with a durable construction, offering both protection and a refined feel.
Are the products protective?
Yes. HØES products are designed to protect your everyday devices while maintaining a slim and elegant profile.
Will more colours become available?
Yes. This is only our first collection. Additional colours and future collections are already part of our long-term vision.
Shipping & Returns
How long does shipping take?
Shipping times vary depending on your location. You'll receive an estimated delivery time during checkout.
Do I have to pay import duties or taxes?
Depending on your country, local customs fees or import taxes may apply. These charges are the responsibility of the customer.
Can I return my order?
Yes. Unused products can be returned within the return period described in our Return Policy.
What if my order arrives damaged?
Please contact us within 48 hours of delivery and include photos of the damage. We'll work with you to find the best solution as quickly as possible.
About HØES
What is HØES?
HØES is a premium accessories brand focused on creating thoughtfully designed products that bring everyday technology together through one consistent design language.
Why was HØES created?
We believed that modern technology deserved accessories that felt just as refined as the devices themselves. HØES was created to offer a more unified, premium experience across everyday essentials.
Is this only about phone cases?
Not at all. Phone cases are just the beginning. Our vision is to build a complete ecosystem of premium accessories that work beautifully together.
How can I stay updated?
Join our newsletter or follow us on Instagram to be the first to hear about new collections, product launches and exclusive updates.
