Last updated: July 2026

At HØES, we want you to love your purchase. If you're not completely satisfied, we're here to help. Please read the information below before requesting a return.

Return Eligibility
You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories and contents.
Show no signs of wear, damage or misuse.

Unfortunately, we cannot accept returns that do not meet these conditions.

How to Start a Return
Before returning your item, please contact us so we can provide you with the correct return instructions.

Email: info@hoesofficial.com

Please include:

- Your full name
- Your order number
- The reason for your return

We'll respond as quickly as possible with the next steps.

Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Return Shipping Costs
Unless your product arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as HØES cannot be held responsible for returns that are lost during transit.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

- Your order number
- A brief description of the issue
- Clear photos of the product and packaging

We'll review your request and work with you to provide a suitable solution as quickly as possible.

Exchanges
We currently do not offer direct exchanges.

If you'd like a different product, colour or compatible model, simply return your original item (if eligible) and place a new order.

Non-Returnable Items
The following items cannot be returned:
- Products that have been used or damaged after delivery.
- Products returned without their original packaging.
- Gift cards (if applicable).
- Products marked as non-returnable at the time of purchase.

Pre-Orders
Orders placed as part of a pre-order may be cancelled before they enter production or fulfillment.

Once production or shipping has started, standard return conditions apply.

For more information, please refer to our Pre-order Policy.

European Union Right of Withdrawal
If you're purchasing as a consumer within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, unless an exception under applicable law applies.

This legal right exists independently of our voluntary 30-day return policy.

Contact
If you have any questions regarding returns or refunds, we'd be happy to help.

Email: info@hoesofficial.com

We aim to respond within 1–2 business days.

© HØES — Designed with care. Supported with the same commitment.