Last updated: July 2026

Thank you for supporting HØES.

By placing a pre-order, you're helping us bring our products to life. We appreciate your trust and will keep you informed throughout every step of the process.

What is a Pre-order?
A pre-order allows you to reserve a product before it is officially available for immediate shipping.

By placing a pre-order, you secure your item from one of our first production runs.

Estimated shipping dates are displayed on each product page before you complete your purchase.

Payment
Payment is collected at the time your pre-order is placed.

This allows us to begin production and prepare your order for shipment.

Estimated Shipping Dates
We always aim to deliver your order within the estimated timeframe shown on the product page.

Please note that these dates are estimates and may occasionally change due to factors outside our control, including:

- Manufacturing delays
- Material availability
- Quality control
I- nternational shipping
- Customs processing

Should any delays occur, we'll communicate them openly and provide regular updates.

Production Updates
Transparency is important to us.

If you've placed a pre-order, we'll keep you informed throughout the production process by email whenever there are meaningful updates regarding your order.

Changes & Cancellations
If your pre-order has not yet entered production or fulfillment, you may request a cancellation by contacting us.

Once production has started or your order has been prepared for shipment, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to make any changes to your order.

Ordering Multiple Items
If your order contains both pre-order items and in-stock products, your order may be shipped together once all items are available.

If separate shipping is possible, additional shipping charges may apply.

Delays
Although we carefully plan every production run, unexpected delays can sometimes occur.

If this happens, we'll always keep you informed and work hard to deliver your order as soon as possible.

We appreciate your patience and understanding as we build HØES.

Why Pre-order?
Pre-orders help us:

- Produce responsibly and reduce unnecessary waste.
- Maintain our high quality standards.
- Plan production more efficiently.
- Continue developing new HØES products.

Your support allows us to grow while staying focused on quality rather than mass production.

Contact
If you have any questions about your pre-order, we're here to help.

Email: info@hoesofficial.com

We aim to respond within 1–2 business days.

© HØES — Thank you for being part of our journey from the very beginning.