Last updated: July 2026

Thank you for choosing HØES. Every order is handled with care to ensure your products arrive safely and in perfect condition.

Order Processing
Orders are typically processed within 1–3 business days.

Once your order has been processed, you will receive a confirmation email with your shipping details and tracking information.

Please note that processing times may be longer during product launches, promotions or holiday periods.

Pre-Orders
If you purchase a pre-order item, the estimated shipping date will be clearly displayed on the product page before checkout.

Please note that pre-order dates are estimates and may change due to production or shipping circumstances. If this happens, we will keep you informed throughout the process.

Shipping Times
Estimated delivery times after dispatch:

• The Netherlands: 1–3 business days
  
• Europe: 3–7 business days
  
• International: 5–14 business days
  

Please note that these are estimated delivery times and may vary depending on your location and local courier services.

Shipping Costs
Shipping costs are calculated at checkout based on your destination and selected shipping method.

Any applicable shipping promotions or free shipping offers will be displayed during checkout.

International Shipping
HØES ships to most countries worldwide.

Please note that international orders may be subject to customs duties, import taxes or other local fees. These charges are determined by your local customs authority and are the responsibility of the customer.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

If you have not received your tracking information within a few business days after your order confirmation, please contact us.

Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.

HØES cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided during checkout.

If you notice a mistake, please contact us as soon as possible. We'll do our best to update your order before it ships.

Lost or Delayed Shipments
Although we work with trusted shipping partners, delays can occasionally occur.

If your order appears to be significantly delayed or lost in transit, please contact us at info@hoesofficial.com. We'll work with the carrier to resolve the issue as quickly as possible.

Contact

If you have any questions regarding shipping or your order, please contact us at:

Email: info@hoesofficial.com

We aim to respond within 1–2 business days.